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Refund and Returns Policy

Shipping & Returns

This document outlines the shipping and return policies for purchases made on wd04.watchhousesale.com. All transactions are processed by Nga Man Limited. Please read these terms carefully before placing an order.

Shipping Policy

Orders are processed within 1-2 business days after payment confirmation. Shipping times vary based on the destination address. Nga Man Limited uses major carriers to deliver products. A tracking number is provided via email once the order ships. Shipping costs are calculated at checkout and are non-refundable unless the product arrives damaged or defective.

International shipments may be subject to customs duties or import taxes. These fees are the sole responsibility of the customer. Nga Man Limited does not collect these charges and cannot predict their amount. Delivery to remote areas may require additional transit days.

Return Policy

Nga Man Limited offers a 14-day return policy for most products. This period begins on the date the customer receives the shipment. After 14 calendar days, no returns are accepted.

Eligibility for Return

To be eligible for a return, the product must meet all the following conditions:

  • The product is unused and in original condition.

  • All original tags, labels, and packaging materials are intact.

  • The product shows no signs of wear, washing, or damage caused by the customer.

  • The return request is submitted within 14 days of delivery.

Certain products are not eligible for return. These include final sale items, clearance products, and gift cards. Custom-made or personalized bedding products cannot be returned unless they arrive defective.

Return Process

Customers must follow this exact process to request a return:

  1. Submit a return request by email to [email protected]. Include the order number, product name, and reason for return.

  2. Receive return authorization from Nga Man Limited. A return merchandise authorization number is provided within 2 business days. Do not send any product without this authorization.

  3. Pack the product securely in the original packaging or a sturdy shipping box. Include the return authorization number and a copy of the packing slip.

  4. Ship the package to the following address:

    Receiver: Nga Man Limited
    Phone: +852 9432 1108
    Address: Flat C, 15/F, North Point City Centre, 250 King’s Road, North Point

  5. Purchase shipping insurance and retain the tracking number. Nga Man Limited is not responsible for lost or damaged return shipments.

  6. Send the tracking number to [email protected] with the subject line “Return Tracking – [Order Number]”.

Return Shipping Cost

The customer bears all shipping costs for returning a product. No prepaid shipping labels are provided by Nga Man Limited. Original shipping charges paid at checkout are not refundable.

Refund Processing

Once the returned product arrives at Nga Man Limited, inspection is completed within 5 business days. If the product meets all eligibility conditions, a refund is initiated.

The refund is credited back to the original payment method. The minimum time to receive the refund is 14 business days from the date the return is approved. Bank processing times may extend this period. Nga Man Limited does not control delays caused by payment processors or financial institutions.

PayPal Refund Policy

For refunds made via PayPal, the minimum processing time is 14 business days. However, certain jurisdictions have local laws that require a refund to be completed within 30 calendar days for PayPal transactions. In these jurisdictions, Nga Man Limited complies with the 30-day requirement. Customers are advised to check local laws regarding PayPal refund timelines. The refund appears in the PayPal account after Nga Man Limited releases the funds.

Non-Refundable Situations

Refunds are denied in the following cases:

  • The product shows signs of use, washing, or damage.

  • The return is shipped without a return authorization number.

  • The return request is submitted after 14 days from delivery.

  • The product is a final sale or custom-made item.

If a refund is denied, the customer may request the product to be sent back. The customer must pay for the return shipping cost. Nga Man Limited holds denied returns for 30 days before disposal.

Damaged or Defective Products

If a product arrives damaged or defective, contact [email protected] within 48 hours of delivery. Provide photographs of the damage and the original packaging. Nga Man Limited replaces the product at no cost. Return shipping fees for defective items are covered by Nga Man Limited. A prepaid shipping label is provided. Refunds are not offered for defective products unless a replacement is unavailable.

Cancellation Policy

Orders can be canceled within 6 hours of placement. Send a cancellation request to [email protected] with the order number. After 6 hours, the order may have entered processing and cannot be canceled. In that case, the customer must follow the return process.

Contact Information

For all shipping and return inquiries, write to [email protected]. Include the order number and a clear description of the issue. Response time is 1-2 business days. Phone support is available at +852 9432 1108 during business hours listed on wd04.watchhousesale.com.

This policy applies to all purchases made directly from wd04.watchhousesale.com. Third-party retailers may have different policies. Nga Man Limited reserves the right to update this document at any time without prior notice. The version in effect on the date of purchase governs the transaction.